Privacy Policy
This Privacy Policy describes how PokeTix collects, uses, protects, and manages the personal information of users who access our website and travel-related services.
Information We Collect
When you book tours, activities, or travel packages through our platform, we may collect information such as your name, email address, phone number, address, and payment details to ensure a smooth and secure booking experience. We also gather travel preferences, itinerary selections, and special requirements to personalise your journey and provide the best possible service. Certain technical information such as your device type, IP address, browser details, and location may be collected automatically to enhance the functionality and security of our platform.
How We Use Your Information
The information we collect is primarily used to confirm bookings, deliver tickets and itineraries, communicate important travel updates, and offer customer support whenever needed. We may also use your information to improve our services, refine user experience, and share relevant offers or destination recommendations that match your interests.
When you complete a purchase on our platform, we use your name, email address, and contact details to automatically create a PokeTix account for you. This account allows you to access your booking history, confirmation documents, and trip details at any time. We also use your email address to send one-time passwords (OTPs) for secure, passwordless login to your account.
That is the only necessary change. Everything else in the Privacy Policy already covers the relevant bases: data collection, sharing with payment gateways, security, and user rights. No other edits needed.
Sharing of Information
Your data may be shared with trusted partners including hotels, tour operators, transport providers, payment gateways, and government authorities where required. We do not sell your personal information to any third party.
Data Security
We follow strong security measures to protect your data from unauthorized access, loss, or misuse. While no online system can guarantee complete security, we make every effort to safeguard your information through encryption, secure servers, and controlled access.
Cookies
Our platform uses cookies to enhance your browsing experience, remember your preferences, and help us understand how users interact with the website. You may choose to disable cookies through your browser settings, though certain features may not function optimally as a result.
Your Rights
As a user, you have full rights to access, update, or request deletion of your personal information at any time. You may also opt out of promotional communications at any time by contacting us directly.
Minors
Our platform is open to all users. However, for most products, a responsible adult is required to accompany minors during the experience. We do not knowingly collect personal data from children without appropriate consent.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The latest version will always be available on this page.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is used, please reach out to us at support@poketix.com or call us at +91 93404 90990. Your trust matters to us and we are committed to protecting your privacy at every step.